Privacy Policy

LakshmiDurai Logistics

Effective Date: 02 August 2026

1. Introduction

LakshmiDurai Logistics ("LD Logistics", "LDL", "Company", "we", "our", or "us") is committed to protecting the privacy and confidentiality of our customers, business partners, vendors, franchisees, employees, website visitors, and service users.

This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you use our website, mobile applications, social media platforms, Meta (Facebook & Instagram) Lead Forms, WhatsApp, email, telephone services, or any of our logistics and business solutions.

By accessing our website or using any of our services, you acknowledge and agree to this Privacy Policy.

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2. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address
• Company Name
• Designation
• Postal Address

Business Information

• Business Type
• GST Number (if applicable)
• Project Details
• Shipment Details
• Pickup & Delivery Addresses
• Vehicle Requirements
• Warehousing Requirements
• Courier & Cargo Details
• Franchise Enquiries
• Vendor Registration Details
• Employment Applications

Technical Information

• IP Address
• Browser Information
• Device Information
• Cookies
• Website Usage Analytics

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3. How We Use Your Information

• Processing transportation, courier and logistics enquiries
• Shipment booking and tracking
• Freight quotations and pricing
• Vehicle deployment
• Warehousing services
• Supply Chain Management
• Technology and Business Solutions
• Customer support
• Vendor registration
• Franchise development
• Recruitment and employment
• Service improvement
• Legal compliance
• Fraud prevention
• Business communication
• Marketing and promotional campaigns
• Sending updates through WhatsApp, SMS, Phone Calls and Email

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4. Marketing Communications

By submitting your information through our website, Meta Lead Forms, Facebook, Instagram, LinkedIn, Google, WhatsApp, or other digital platforms, you expressly authorize LakshmiDurai Logistics to contact you regarding:

• Quotations
• Service Updates
• Shipment Status
• Promotional Offers
• Franchise Opportunities
• Vendor Opportunities
• Business Proposals
• New Services
• Customer Support

Communication may be through:

• Phone Calls
• WhatsApp
• SMS
• Email
• Social Media Messaging

You may opt out at any time by contacting us.

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5. Information Sharing

LakshmiDurai Logistics does not sell, rent, or trade customer information.

Information may only be shared with:

• Employees
• Authorized Branches
• Franchise Partners
• Transport Partners
• Delivery Personnel
• Technology Service Providers
• Government Authorities
• Law Enforcement Agencies
• Financial Institutions
• Insurance Companies

Only where required for providing services or complying with applicable laws.

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6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against:

• Unauthorized Access
• Data Loss
• Alteration
• Misuse
• Disclosure
• Cyber Threats

However, no online transmission can be guaranteed to be completely secure.

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7. Data Retention

Personal information will be retained only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain business records
• Fulfil taxation and regulatory requirements

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8. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Enhance user experience
• Analyse visitor behaviour
• Personalise content
• Measure advertising effectiveness

Users may disable cookies through their browser settings.

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9. Third-Party Services

Our services may integrate with third-party platforms including:

• Meta (Facebook & Instagram)
• WhatsApp
• Google
• LinkedIn
• Payment Gateways
• CRM Systems
• Logistics Tracking Systems

These third parties maintain their own privacy policies.

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10. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Withdraw consent where legally permitted
• Request deletion of your personal data, subject to applicable laws and business obligations

Requests may be submitted using the contact details below.

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11. Children's Privacy

Our services are intended for business users and individuals aged 18 years or older. We do not knowingly collect personal information from children.

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12. Policy Updates

LakshmiDurai Logistics reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page and become effective upon publication.

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13. Contact Us

© 2026 LakshmiDurai Logistics. All Rights Reserved.